Mail FAQ
Mail FAQ Frequently asked questions about mail
Email step-by-step setup
These easy-to-follow visual guides provide step-by-step instructions on how to set up and troubleshoot your email program.
Read articleCommon mail problems
Answer our questions in this comprehensive guide to determine if/or which common mail problem you might currently be experiencing.
Read articleHow to create a new email address via the xneelo Control Panel
Read this article for a step-by-step guideline on how to create a new email address via the xneelo Control Panel.
Read articleHow to back up mail or download mail from the server
This article describes how to backup mail or download mail from the mail server using either POP, FTP, File Manager or Webmail.
Read articleHow to change your email password via the xneelo Control Panel
Reset your email password via the new xneelo Control Panel or via Webmail.
Read articleHow do I view my Mail Logs via the xneelo Control Panel?
The Mail Logs report provides delivery reports on mail sent to and from email addresses on your domains. These logs are kept for 60 days.
Read articleHow to sync sent mail across devices
This tutorial explains how to sync your Sent mail so that emails sent on one device reflect on any other devices using the same mail account.
Read articleHow to set up email in Outlook Mobile
A step-by-step visual guide to setting up your domain email in the Outlook Mobile app for iOS or Android.
Read articleHow to edit or delete a mailbox via the xneelo Control Panel
Mailboxes are managed via the xneelo Control Panel, using the Mail Admin tool.
Read articleMailbox storage limits
This article guides you on the steps needed to limit the maximum email message size of incoming mail.
Read articleWhat is the maximum email message size?
Do you need to send large emails? We unpack the limit our servers allow for messages to be sent or received, and we recommend alternative means of sending large mails.
Read articleHow to set up an autoresponder
An automated reply email (also known as an autoresponder, auto-reply or out-of-office email) can be set up in a number of ways.
Read articleHow to limit the maximum size of email messages you receive
Follow these quick steps to set up a size limit for email messages you receive.
Read articlePOP vs IMAP – What’s the difference?
We clarify the debate around POP vs IMAP. POP, if you always access your mail on only one device. IMAP, if you access your mail on multiple devices.
Read articleSMTP sending error codes and what they mean
SMTP error codes provide crucial insight into the reason behind a delivery failure.
Read articleSet up email for domains in transfer
Avoid any loss or downtime. We’ll guide you through the steps to create and set up your email accounts during your domain transfer to xneelo.
Read articleHow to view your email
You can access your domain’s email via a desktop or mobile mail client of your choice, or online via Webmail. Read on to find out how to view your email using either option.
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